It’s no secret. Workplace training can sometimes be difficult material to get excited about. But because it’s so important, this global financial services provider tasked us with turning around this all too common perception. All company employees, regardless of seniority or status, are required to complete this workplace training. With such a wide scope of audience and potentially mundane subject, we welcomed the challenge of developing an engaging experience – one that anyone would find fun and exciting.
This Human Resources Training organization had developed a highly successful, multi-day classroom training session on a proprietary effective interviewing process. Though the classroom training was effective, the client realized that it was not a scalable model, and, in fact, their customers were clamoring for an online virtual learning environment version. They first tried to create a very simple e-Learning conversion of their classroom content. They recognized that this version did not do justice to the outstanding content nor did it offer multi-device delivery. They wanted a virtual learning environment that offered creative and innovative design, interactivities and multi-device delivery. And, they wanted it all within a very tight budget.
At this Financial Services organization, security of systems, processes, and information is critical to the corporation’s success and growth. The Company faced a challenge: how to formalize this information so that it was easily accessible, consistent, adaptable and applicable across the global population.
As a provider of global, 24/7 financial services, this client recognized the critical importance of business continuity education for maintaining operational continuity during any disruptive natural or manmade event. They recognized that traditional classroom training was not only ineffective but that it was difficult to deliver consistent, simultaneous training globally.