Customer Service Basics

This toolkit delivers the following outcomes:

• Build your skills to perform essential customer rapport building actions
• Learn how to effectively listen to your customers to meet their individual needs
• Identify the actions you will take to strengthen customer loyalty
• Implement the requirements to delivering great customer service over the phone
• Create a plan for how you will deliver great customer service
• Discover what is required to positively serve your customers in the field
• Learn how to effectively manage difficult customer situations