Customer Service Basics


This toolkit delivers the following outcomes:

  • Build your skills to perform essential customer rapport building actions
  • Learn how to effectively listen to your customers to meet their individual needs
  • Identify the actions you will take to strengthen customer loyalty
  • Implement the requirements to delivering great customer service over the phone
  • Create a plan for how you will deliver great customer service
  • Discover what is required to positively serve your customers in the field
  • Learn how to effectively manage difficult customer situations
  • *Please contact us for details on available bulk-purchase discounts


Toolkit bundle contains the following courses:

  • Building Customer Rapport
  • Listening to Your Customers
  • Developing Your Customer Focus
  • Customer Service Over the Phone
  • Internal Customer Service
  • Serving Customers in the Field
  • Customer Service Confrontation and Conflict
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KMI Learning provides our clients with the expertise and technology they need to deploy, market and manage great outward-facing Online Academies and inward-facing employee learning programs.


330 West Spring Street
Columbus, Ohio 43215
Phone: 614-224-0664