Customer Service Basics


This toolkit delivers the following outcomes:

  • Build your skills to perform essential customer rapport building actions
  • Learn how to effectively listen to your customers to meet their individual needs
  • Identify the actions you will take to strengthen customer loyalty
  • Implement the requirements to delivering great customer service over the phone
  • Create a plan for how you will deliver great customer service
  • Discover what is required to positively serve your customers in the field
  • Learn how to effectively manage difficult customer situations

Toolkit bundle contains the following courses:

  • Building Customer Rapport
  • Listening to Your Customers
  • Developing Your Customer Focus
  • Customer Service Over the Phone
  • Internal Customer Service
  • Serving Customers in the Field
  • Customer Service Confrontation and Conflict