Customer Service Management


This toolkit delivers the following outcomes:

  • Determine what you will do to help direct the company’s customer service strategy
  • Learn how to inspire and motivate your customer service team
  • Customer Service agents receive feedback on their performance
  • Provide the right level of coaching to your customer service agents
  • Implement the key elements of quality service with your team
  • Find out from your customers what you and your team can do differently
  • Help new hires be successful in the first few weeks of their new role
  • Determine what is required to successfully manage a remote customer service team

Toolkit bundle contains the following courses:

  • Shaping the Direction of Customer Service
  • Inspiring and Motivating Customer Service Agents
  • Giving Feedback to Your Customer Service Agents
  • Customer Service Coaching
  • Customer Service Quality
  • Customer Feedback and Insight
  • Onboarding New Customer Service Agents
  • Managing Remote Customer Service Teams