Law enforcement agencies operate in a highly regulated environment where training, certifications, and continuing education must be carefully tracked. Benchmark needed a solution that could support this complexity while fitting seamlessly into its broader analytics platform.
Key requirements included:

• Support for multiple agencies on a shared platform
• Secure integration with Benchmark’s core analytics system
• Continuing education and certification tracking
• Scalable infrastructure capable of supporting nationwide adoption
• Flexible payment workflows for different agency programs
• Migration of historical training records from legacy systems

The system also needed to operate within a government-grade security environment while remaining easy for agencies and officers to use.

KMI implemented a multi-tenant LMS architecture that allows many law enforcement agencies to operate within a single platform while maintaining separate administrative controls, reporting structures, and user access boundaries.

Each participating agency can manage its own training programs, certifications, and reporting while benefiting from a shared infrastructure that reduces operational complexity.

Key components of the solution include:

Multi-Tenant Training Platform
The LMS was configured to support Benchmark’s growing network of agencies. Each agency operates within its own administrative scope, with role-based permissions controlling access to users, courses, and reporting.

Seamless Platform Integration
The LMS integrates directly with Benchmark’s analytics platform using secure SAML single sign-on and custom APIs. This integration allows user provisioning, training activity, and reporting data to flow automatically between systems.

Certification and Continuing Education Management
Law enforcement agencies rely on recurring training requirements. The system tracks certifications, renewal cycles, course completions, and compliance reporting to ensure agencies can maintain accurate records.

Flexible Payment Workflows
The platform supports multiple payment options, including Stripe and Elavon, along with custom “pay later” workflows that allow agencies to verify payments outside the system when necessary.

Agency Onboarding and Data Migration
As new agencies join the platform, KMI supports the migration of legacy training records to preserve historical certifications and compliance data.

Since launching the platform, Benchmark has been able to scale training delivery across its growing customer base while maintaining stability and performance.

Key metrics include:

• 260,000+ registered users
• 242,000+ active users
• 8,500+ courses hosted
• 43,500 learners trained annually

The platform operates within AWS GovCloud infrastructure and aligns with NIST 800-53 security requirements, supporting the security expectations of public safety organizations.

As Benchmark’s network of agencies continues to grow, the LMS provides a stable foundation for delivering training, tracking certifications, and integrating learning data into the company’s broader analytics ecosystem.

KMI has supported Benchmark since 2018, helping the organization evolve its learning platform alongside the expansion of its analytics services.

Through ongoing enhancements, integrations, and operational support, the platform continues to scale while meeting the complex training and compliance needs of law enforcement agencies nationwide.