Connecting with Customers

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Drivers as Brand Ambassadors

Course duration: 30-minutes

Audience: Logistics and Delivery

Overview: The course covers:

  • Considerate and safe driving
  • Vehicle appearance
  • Personal appearance and hygiene
  • Physical and emotional preparation for the delivery
  • Effective connection and communication with customers
  • Paperwork completion
  • Proper relationships with customers (what they can and shouldn’t ask a driver to do)

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