DoD Vendor
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The Challenge
Our client, a global training provider working closely with the U.S. Department of Defense (DoD), faced significant barriers in delivering consistent, accessible, and secure online training. Strict DoD firewalls blocked access to common platforms such as YouTube, social media, and many third-party websites, making course availability fragmented and unreliable.
As a result, training content was scattered across multiple locations with no centralized home. Learners encountered inconsistent user experiences across courses, leading to delays, frustration, and lower engagement. On top of this, limited and inflexible payment options further complicated the process. Integrating external payment systems with the DoD’s highly secure environment was costly, time-consuming, and often impractical.
The Solution
KMI Learning implemented a secure, centralized Learning Management System (LMS) tailored to meet DoD compliance requirements. The LMS provided localized access behind the firewall, ensuring authorized users could engage with eLearning courses, video conferencing, and other training resources seamlessly.
KMI consolidated all training content under a single, custom-hosted domain. Because the content was pre-whitelisted and security-approved, learners gained streamlined access without sacrificing compliance. Our team also integrated Stripe for payment processing, delivering a flexible, customizable, and secure solution that simplified approvals and reduced administrative burden.
Beyond technology, KMI established a systematic approach to training and ongoing meetings, ensuring our client could efficiently manage content delivery, track user engagement, and maintain consistency across programs.
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The Outcome
With KMI’s LMS in place, the client achieved 90–98% user participation and engagement across their secure training platform. Learners could now access courses on demand, with all content available in one centralized system that met stringent DoD security requirements.
The consistent look and feel of the courses improved the learning experience, while the secure payment integration reduced red tape, eliminated unnecessary delays, and cut costs. By creating a fully compliant, centralized eLearning ecosystem, KMI transformed the client’s training delivery—making it more secure, efficient, and user-friendly.