LinkLearn

Custom Continuing Ed. Reporting

The Challenge

LinkLearn, the IRS-supported training platform for volunteer tax preparers, needed to scale dramatically. Each year, from October through April, the system faced surging demand, peaking from February to April when tax returns are filed.

Their existing LMS could not meet these demands. They required a customized, scalable system capable of supporting 10,000+ simultaneous users without downtime. Additional challenges included:

  • Legal compliance requiring historical archiving and retrieval for audits
  • Certification capabilities for volunteer tax preparers
  • Complex knowledge testing, requiring both randomized questions and fixed-sequence questions
  • Support for mathematical and numerical symbols not easily managed by standard keyboards

Without these features, LinkLearn risked inefficient training, failed audits, and system crashes at peak season.

The Solution

KMI Learning customized and scaled LinkLearn’s LMS to handle massive peak-season traffic while maintaining compliance and user experience.

Key solutions included:

  • High-capacity infrastructure for 10,000+ simultaneous users
  • Advanced assessment engine supporting both randomization and fixed-sequence test questions
  • Archival capabilities ensuring legally compliant record-keeping
  • Math and formula support, enabling proper display and input of numerical symbols
  • Simulation-style testing, mimicking real-world scenarios to improve learner readiness

By tailoring every component, KMI delivered a platform that was both scalable and compliant, designed for the unique pressures of tax season.

Custom Learning Series View

Integrated Auto-filled Form

The Outcome

Since its implementation in 2012, LinkLearn has successfully trained and certified over 100,000 volunteer tax preparers annually. Despite three different prime contractors holding the IRS contract, KMI has remained the trusted LMS partner throughout, ensuring continuity and stability.

With KMI’s support, LinkLearn continues to prepare volunteers nationwide to deliver certified tax services for underserved communities, maintaining peak performance even during the busiest months of tax season.

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