A leading global provider of consulting and professional services, needed an effective set of tools to support and enhance the workforce skills of their clients and customers. Initially, it was thought to be an easy and relatively inexpensive prospect, since the content was already available in the existing system. However, there were several barriers to effectively providing the eLearning courses. To begin with, the presentation of the content was not engaging: the technology they were using was outdated, and learners were not empowered to learn. Secondly, the courses had been built with an out-of-the-box, proprietary learning platform that was inflexible, and could not be turned outward to meet the needs of external audiences. Other third-party options only compounded the problem: they were disjointed, and each option only inadequately resolved a portion of the issues. The challenge, therefore, was two-fold:
- The lack of an educational tool that was customizable and flexible enough to face outward.
- An integrated set of tools that would meet their needs, interact with existing systems and do so smoothly and seamlessly.