FAQs Archive - KMI Learning

Q: What support does KMI provide?

KMI provides two main support tiers: Implementation Management Support – ongoing strategic assistance for administrators. Call Center & Email Support – direct help for administrators and end users during business hours. An AI Support Bot is being added for after-hours assistance.

Q: Can KMI integrate with our existing systems?

Yes. The KMI LMS includes REST APIs and supports integration with Zapier , Appian , and third-party payment gateways such as SOS . Integrations can also include HR systems, CE credit providers, and SSO authentication.

Q: How is pricing structured?

Pricing is based on active user tiers (number of learners accessing the LMS per month). Volume discounts apply as user counts increase. Multi-tenant and flat-rate options are available. For competitive reasons, exact pricing is provided upon request through a proposal or demo.

Q: What does “white-label LMS” mean?

“White-label” means each client receives a fully branded version of the KMI LMS. The platform can display the client’s logo, colors, and custom domain, and can include organization-specific integrations and configurations. End users see the client’s brand—not KMI’s.

Q: How does KMI ensure security and compliance?

The KMI LMS follows strict security practices including FedRAMP-aligned architecture , SOC-2 hosting environments , and role-based access controls . The LMS is used in secure government and healthcare settings. KMI also offers a fully FedRAMP-compliant LMS variant called GovLearn .

Q: Does KMI Learning offer AI features?

Yes. The AI Course Builder automatically converts training materials (PowerPoint, PDFs, or manuals) into structured eLearning modules. It can generate text-to-speech audio, quizzes, summaries, and thumbnails. KMI also provides an AI Support Bot for after-hours user assistance and AI-powered analytics for course feedback.

Q: What is KMI Learning?

KMI Learning is a U.S.-based software company that provides a white-label Learning Management System (LMS) . The KMI LMS supports continuing education management , conference management , secure government training , and AI-powered course creation . It is used by associations, government agencies, and corporations for professional development, compliance, and credentialing.

Q: What types of learning content and activities does the KMI LMS manage?

SCORM 1.2 and 2004 Video Course Collection Uploaded document Live event: In-person Live event: Online Zoom Google Meet Webex MS Teams GoToMeeting Conference: In-person and online Google Drive Office 365 Survey Exam Article Get in touch for more details

Q: Can I run a Multi-Tenant system?

Yes. The KMI LMS supports multi-tenant (multi-portal) architecture . Each tenant gets its own URL, branding, catalogs, users, and permissions , with logical data isolation . A global (super) admin can create and manage tenants; tenant admins manage only their own portal. Multi-tenant is available in both standard and FedRAMP environments.

Q: Is my LMS part of a KMI Multi-Tenant system?

No! Every KMI LMS implementation is a custom project with a private database. However, you can run your implementation as a multi-tenant system for your clients if you wish.